Privacy-policy

PRIVACY POLICY

Label Crimsonmuse (“we”, “us”, “our” or “Label Crimsonmuse”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use https://labelcrimsonmuse.com/, place an order, create an account, contact us or otherwise interact with us.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

Information you provide to us

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Order and purchase information

  • Size and product preferences where voluntarily provided

  • Customer-service communications

  • Information submitted through forms, reviews or other interactions

Payment information

Payments may be processed through third-party payment service providers.

Where payment processing is handled by such providers, we may receive information necessary to identify and reconcile your transaction, but we do not ordinarily receive or store your complete card details.

Automatically collected information

When you use our Website, certain technical information may be collected automatically, including:

  • IP address;

  • browser and device information;

  • operating system;

  • pages visited;

  • referring pages;

  • approximate location information derived from technical data;

  • Website usage and interaction information; and

  • cookie and similar technology information.

2. How We Use Your Information

We may process your personal data for purposes including:

  • processing and delivering orders;

  • processing payments;

  • providing customer support;

  • communicating with you regarding orders;

  • managing your account;

  • processing returns, exchanges and refunds;

  • improving our products and Website;

  • preventing fraud and misuse;

  • maintaining Website security;

  • complying with applicable legal and regulatory obligations;

  • sending promotional communications where permitted and where applicable consent has been obtained; and

  • other purposes disclosed to you at or before the time of collection.

We will not use personal data for purposes incompatible with the purpose for which it was collected, except where permitted by applicable law.

3. Legal Basis / Consent

Where consent is required under applicable law, we will obtain consent in an appropriate manner.

Where processing is permitted or required by applicable law without separate consent, we may process personal data for such lawful purposes.

Where consent is the basis for processing, you may withdraw your consent through the mechanism provided by us, subject to applicable legal and operational requirements.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. Sharing of Personal Data

We may share relevant personal data with service providers who assist us in operating our business, including:

  • Shopify and website technology providers;

  • payment gateways and payment processors;

  • courier and logistics providers;

  • customer-support providers;

  • hosting and technical service providers;

  • analytics and performance providers;

  • marketing and advertising service providers, where applicable; and

  • professional advisers or government authorities where disclosure is required or permitted by law.

We require service providers to handle personal data appropriately and in accordance with applicable contractual and legal requirements.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

  • keep the Website functioning;

  • remember preferences;

  • understand Website usage;

  • improve performance;

  • measure marketing effectiveness; and

  • provide relevant advertising, where applicable.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect Website functionality.

6. Marketing Communications

Where permitted by applicable law and where required, we may send promotional communications regarding products, offers and updates.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications relating to orders, payments, delivery, returns or security may still be sent where necessary.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing services, maintaining business and financial records, resolving disputes, preventing fraud and complying with legal obligations.

When personal data is no longer required, we will delete or anonymise it where required and reasonably practicable under applicable law.

8. Data Security

We take reasonable security measures appropriate to the nature of the personal data we process.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

In the event of a data-security incident, we will take appropriate steps as required under applicable law.

9. Your Rights

Subject to applicable law and the commencement of relevant provisions, you may have rights relating to your personal data, including rights to:

  • obtain information about processing of your personal data;

  • request correction or updating of inaccurate personal data;

  • request deletion of personal data where applicable;

  • withdraw consent where consent is the basis for processing;

  • exercise applicable rights through an authorised person; and

  • raise a grievance concerning processing of your personal data.

To exercise an applicable right, contact us using the details below.

10. Children's Personal Data

Our Website is intended for general consumers and is not knowingly designed to collect personal data from children.

Where applicable law requires verifiable parental consent or imposes restrictions on processing children's personal data, we will comply with those requirements.

If you believe that personal data of a child has been provided to us inappropriately, please contact us.

11. International Processing

Some of our technology and service providers may process information outside India.

Where personal data is transferred or processed outside India, we will take such steps as are required under applicable Indian law.

12. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

13. Shopify

Our online store is hosted and operated using Shopify's e-commerce infrastructure.

Shopify and other third-party service providers may process information in connection with providing the services necessary to operate our Website and process orders.

Their processing may be subject to their own privacy policies and contractual obligations.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable law.

The revised policy will be published on this page with an updated “Last Updated” date.

15. Contact and Grievance

For privacy-related questions, requests or grievances, please contact:

Label Crimsonmuse
Email: labelcrimsonmuse@gmail.com
Phone: +91 88129 30558
Address: SECOND FLOOR, HOUSE NO.5, 1ST BYE LANE, HOUSE NO. 5, Barnachal road, Anuradha Shiv Mandir, Bamunimaidan, Guwahati Kamrup M, Assam, 781021

We will address privacy-related requests and grievances within the applicable period prescribed by law.

16. Applicable Law

This Privacy Policy shall be governed by applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the rules made thereunder, as and when applicable.

Nothing in this Privacy Policy limits any rights available to you under applicable Indian law.