Return & Exchange Policy

RETURN & EXCHANGE POLICY

At Label Crimsonmuse, we carefully inspect our products before dispatch. We understand that sizing or product-related issues may occasionally arise and have established the following policy to provide a clear and transparent process.

1. General Return Policy

Unless otherwise specifically stated on the product page, we do not offer general returns for change of mind, preference or incorrect size selection.

However, this policy does not affect any rights or remedies available to consumers under applicable Indian law, including where a product is defective, damaged, materially different from the product ordered, or otherwise gives rise to a statutory consumer remedy.

2. Size Exchange

If the size purchased does not fit, you may request an exchange for the same product in another available size, subject to:

  • the exchange request being raised within 2 days of delivery;

  • availability of the requested size;

  • the product being unused, unworn and unwashed;

  • all original tags, labels and packaging being intact; and

  • the product being in saleable condition.

Only the same product may be exchanged under the size-exchange facility unless otherwise agreed by us.

3. Exchange Charges

Where an exchange is requested solely because of size or preference, applicable pickup, shipping or processing charges may be payable by the customer.

Any applicable charge will be communicated before the exchange is processed.

No such charge will be imposed where applicable law requires otherwise or where the exchange is due to our error or a defective/damaged product.

4. Damaged, Defective or Incorrect Products

If you receive:

  • a damaged product;

  • a defective product;

  • a product materially different from what you ordered; or

  • an incorrect product,

please contact us as soon as reasonably possible after delivery and preferably within 48 hours.

Please provide photographs and, where available, an unboxing video or other evidence showing the condition of the package/product.

An unboxing video is helpful for investigation but shall not, by itself, be treated as the sole basis for determining whether a valid consumer complaint exists.

After reviewing the issue, we may provide an appropriate remedy, which may include replacement, exchange, refund or another remedy as applicable under our policy and applicable law.

5. Products Not Eligible for Size Exchange

An exchange may not be accepted where:

  • the product has been worn or washed;

  • the product has been altered or damaged after delivery;

  • tags or labels have been removed;

  • the product is returned without the required original packaging where such packaging is reasonably necessary;

  • the exchange request is made outside the stated period; or

  • the product is otherwise not in a condition eligible for exchange.

These exclusions do not limit statutory rights available to consumers under applicable law.

6. Sale / Clearance Products

Products specifically identified as “Final Sale”, “Clearance” or “Non-Exchangeable” may be subject to additional restrictions clearly disclosed on the relevant product page.

Such restrictions will not apply to the extent that they conflict with any mandatory right or remedy available under applicable law.

7. How to Request an Exchange or Report an Issue

Please contact us at:

Email: labelcrimsonmuse@gmail.com
Phone: +91 88129 30558

Please include:

  • order number;

  • registered mobile number/email;

  • product name;

  • description of the issue; and

  • photographs/videos where relevant.

8. Inspection and Approval

All exchange, replacement and refund requests are subject to verification.

We may request additional information or photographs where reasonably necessary to assess the issue.

9. Refunds

Where a refund is approved, it will ordinarily be processed through the original payment method or another appropriate method permitted by the applicable payment system.

The time taken for the amount to reflect in the customer's account may depend on the relevant bank, payment gateway or financial institution.

10. Policy and Consumer Rights

Nothing in this Return & Exchange Policy is intended to exclude, restrict or waive any mandatory rights or remedies available to consumers under applicable Indian law.

If you have a concern that is not specifically covered by this policy, please contact our customer-support team.

Label Crimsonmuse
Email: labelcrimsonmuse@gmail.com
Phone: 8638892539